Privacy Policy

Introduction

Happy Entertainment Travel is a trading name of Happy Entertainment Group Ltd, a company registered in
England and Wales. We are committed to protecting your personal data and handling it responsibly. This policy
explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act
2018.

Information we collect

When you use our website or contact us, we may collect:
• Your name
• Email address
• Phone number / WhatsApp number
• Which trip or event you’re enquiring about
• Any information you choose to share in your message
• Whether you’ve opted in to receive marketing communications from us
We do not collect payment information directly through our website.

Personal details

When you contact us or book a trip, we may collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Address (if required for booking)

Booking information

When you enquire or book a trip or event, we may collect:

• Trip preferences
• Event participation details
• Payment-related information (processed through secure payment providers)

Website usage data

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages

This information helps us improve the website experience.

How we use your information

We use your information to:
• Respond to your enquiry about a trip or event
• Process a booking you have made
• Send you updates about upcoming trips, events, and offers — but only if you have explicitly opted in to receive
these
• Improve our website and services
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Sharing your information

We may share your data with trusted third parties only when necessary, such as:

• Travel partners and tour operators
• Accommodation providers
• Transport providers
• Payment processing services
• Website hosting providers

All partners are required to protect your personal information.

Data security

 Enquiry data: up to 12 months from your last contact with us
• Booking data: up to 6 years, as required for financial and legal records
• Marketing opt-in records: until you unsubscribe

Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. You can control
cookie settings through your browser. We do not use cookies for advertising purposes.

Your data protection rights

Under applicable data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain types of data processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Third-party links

Our website is hosted on WordPress via IONOS. We may use third party tools such as WhatsApp for
communication purposes. These services have their own privacy policies which we encourage you to review.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can visit www.ico.org.uk for more information.